Head of Marketing & Customer Service (Hospitality) -Job in Nairobi Kenya

Head of Marketing & Customer Service

Location: Nairobi

Industry: Hospitality

Due to expanded operations throughout the country, our client, a leading professional cleaning and allied service company servicing major high end clients in the market is seeking to recruit a focused, self driven professional for the position of Head of Marketing and Customer Service.

Reporting to the Group Chief Executive Officer, the successful candidate will be responsible for;

Key Responsibilities

• Determining customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Managing and coordinating all marketing, advertising and promotional activities and liaising with media and advertising firms
• Developing and implementing customer loyalty programs, policies and procedures in line with the strategic plan
• Developing and implementing marketing plans and projects for new and existing products/services and manage the productivity of the marketing plans and projects
• Determining and managing the marketing budget as well as delivering marketing activities within agreed budget.

Minimum requirements:

• Bachelors degree in Marketing or Business Administration from a recognized institution
• A minimum of 5 years credible experience in Marketing and Customer Service
• Credible experience in Marketing and Customer Service strategy formulation and execution.
• Innovative personality with outstanding interpersonal skills
• Excellent computer and leadership skills
• High integrity
• Member of a professional body
• Experience in the cleaning or service industry an added advantage.

A competitive salary package plus commissions guaranteed.

To apply, send your CV ONLY to recruit2@flexi-personnel.com by Wednesday 24th August 2011.

Kindly indicate the position applied for a minimum salary expectation on the subject line.

Only serious candidates who meet above profile need apply.